Returns & Refund Policy
Return Eligibility
Due to the nature of our products and for hygiene reasons, we do not accept returns unless they are unopened, untouched, and in the original condition, with the packaging & seals they were received in, within 14 days of receipt.
Return Shipping
We do not offer a free returns service; therefore, the buyer would be responsible for the return. We recommend using a tracked service and sending us the tracking information once it has been sent.
Return Timeframe
Once a return request has been approved, the item(s) must be returned within 14 days of receiving your order.
Returns sent after this 14-day period may be refused and are not eligible for a refund. In such cases, we reserve the right to return the item(s) to the sender. The customer will be required to cover the return shipping cost before the item is dispatched back to them.
Order Cancellations & Amendments
Once your order has been placed, we are unable to process cancellations, address changes or make any amendments to your order.
How to Start a Return
To start a return, you can contact us at ilashukcustomercare@hotmail.com. If your return is accepted, you will be in charge and will receive instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
InPost Locker - Click and Collect
Orders are held at the collection point for 3 days from the day they arrive before being returned to the retailer. You will receive SMS reminders from InPost before the parcel is returned.
If a package is returned to us because it wasn't collected in time, there will be an additional £3 charge deducted from your refund amount. The shipping costs will not be refunded.
Delivery Charge Refunds
Unfortunately we do not refund delivery charges on any orders.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Questions About Returns?
Contact us at ilashukcustomercare@hotmail.com