Returns & Refund Policy
Christmas Extended Returns - 30 Days
For orders placed during November and December, we offer an extended 30-day return period to give you extra time during the holiday season. All other return conditions still apply.
Return Eligibility
Due to the nature of our products and for hygiene reasons we do not accept returns unless they are unopened, untouched and in the original condition with packaging & seals they were received in within 14 days of receiving.
Return Shipping
We do not offer a free returns service, therefore buyer would be in control of the return. We recommend to get a tracked service and send us the tracking information once sent.
Return Timeframe
Once a return request has been approved, the item(s) must be returned within 14 days of receiving your order.
Returns sent after this 14-day period may be refused and not eligible for a refund. In such cases, we reserve the right to return the item(s) back to the sender. The customer will be required to cover the return shipping cost before the item is dispatched back to them.
Order Cancellations & Amendments
Once your order has been placed we are unable to process cancellations, address changes or make any amendments to your order.
How to Start a Return
To start a return, you can contact us at ilashukcustomercare@hotmail.com. If your return is accepted, you will be in charge, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
InPost Locker - Click and Collect
Orders are held at the collection point for 3 days from the day they arrive before being returned to the retailer. You will receive SMS reminders from InPost before the parcel is returned.
If a package is returned to us because it wasn't collected in time, there will be an additional £3 charge deducted from your refund amount. The shipping costs will not be refunded.
Delivery Charge Refunds
Unfortunately we do not refund delivery charges on any orders.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Questions About Returns?
Contact us at ilashukcustomercare@hotmail.com