Need help?
FAQ'S
General
DIY lash extensions are individual lash segments designed to be applied at home to create a salon-inspired lash look. Unlike traditional strip lashes, the segments are applied individually underneath your natural lashes, allowing you to create a more seamless, customisable finish.
Yes. iLash offers different application methods depending on your experience and how much control you want. Our Pre-Glued lashes are designed for the simplest application, while Pre-Mapped lashes are pre-cut and mapped for you. Custom Length lashes give more experienced users the freedom to create their own lash map.
Yes. We recommend patch testing before using. Apply a small amount of glue behind your ear and wait 24 hours to check for irritation. (If irritation occurs, rinse the area immediately with warm water for a few minutes, discontinue use of the product straight away. If irritation persists, please seek medical advice.)
Whilst we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, it may not suit every skin type.
Pre-Glued is the easiest option if you want a quick, simple application with no separate adhesive.
Pre-Mapped is ideal if you want your lash map already created for you. The lashes come pre-cut into 8 segments, so there's no trimming or mapping required.
Custom Length is designed for more confident users who want to create their own lash map using mixed-length segments..
Pre-Mapped lashes come pre-cut into 8 segments, 4 for each eye, with the lash map already created for you. There's no trimming or working out which lengths go where.
Custom Length lashes are packs of 30–40 pre-cut mixed-length segments, giving you the freedom to create your own lash map and customise your look.
Pre-Glued lashes have adhesive already attached to the lash base, so they're ready to apply without separate lash glue.
With correct application, our Bond & Seal lash system can last up to 7 days. Pre-Glued lasts 3-7 days, Wear time varies from person to person depending on application, natural oils, skincare, lifestyle and other factors.
Start with clean, dry lashes, avoid oily products around the lash line, use Bond and Seal correctly and avoid excessive rubbing or pulling.
DIY lashes are designed to be worn as part of your normal routine, so yes, However excessive water, steam and heat can affect longevity, so take care around your lashes and avoid unnecessary rubbing, Making sure lashes are dried, re-apply seal and clamp daily if needed, Sleeping directly on your lashes or rubbing your eyes can reduce wear time.
Absolutely! Our lashes are lightweight and comfortable, making them suitable for both contact lenses and glasses, always apply your lashes carefully and follow your contact lens manufacturer's guidance.
Need help?
FAQ'S
Removal & Care
Use the appropriate iLash Remover to gently loosen the adhesive before carefully removing the lash segments. Never pull or force your lashes off, with our remover lashes will full right off with ease, pre glued lashes do not require a remover but will help to gently remove.
Some iLash lashes may be carefully reused depending on the product and how they are removed and cared for. Always follow the specific instructions for your chosen lash, Pre glued lashes are not reusable, made for one time wear.
Avoid rubbing or pulling your lashes, keep the lash area as clean as possible and take care when applying or removing makeup and skincare.
iLash DIY lashes are designed for at-home application when used according to the product instructions. Always follow the application and safety guidance supplied with your product.
Yes, don’t panic! Your natural lashes naturally shed every 60–90 days, each following its own growth cycle. If you notice a few lashes when removing your segments (and you haven’t pulled them out), it’s simply there natural time to fall out.
Need help?
FAQ'S
Troubleshooting
Common causes include oils or skincare on the natural lashes, incorrect Bond application, insufficient Seal, excessive water or heat, rubbing the eyes or application technique.
The inner & outer corners can be more prone to lifting due to natural oils, eye shape, application position or rubbing during sleep. check these steps for a more secure application,
- Make sure the area is clean and the segment is properly secured with Bond and Seal,
- Reapply with our double bonding method, apply bond and seal to the lash segment as well as natural lashes.
- Apply first, applying the inner and outer corner before the middle sections will secure them into place adding an extra hold when over lapping
- Overlap the segments to create a stronger bond
- Apply in the morning rather than evening before sleeping, this allows the glue to dry down throughout the day without being disturbed.
It's common for wear time to vary between eyes. Differences in natural oils, application technique, sleeping position or how the lashes are exposed to water and skincare can all contribute.
Lashes should feel comfortable once applied correctly. If a segment feels uncomfortable, it will be because it is touching your waterline or is positioned incorrectly, carefully remove and reapply it rather than leaving it in place causing irritation, try to leave a small 0.5mm gap between your waterline and lash.
- Ensure your tweezers are clean, any glue residue can prevent proper adhesion, sticking to the tweezer rather than your lashes.
- Hold the lash segment closer to the tip rather than near the band to improve control and placement.
- Tilt the lash segment slightly toward your lash line as you apply.
- Gently pull the segment upward into your natural lashes to ensure it grips correctly.
If your lashes feel tacky, here’s what to do:
- If they feel tacky when you blink, apply more sealant.
- If they feel tacky to touch, avoid touching and add more sealant instead.
- Touching can reduce wear time and affect the bond.
Need help?
FAQ'S
delivery & returns
Please see the delivery page
If you are struggling to use our lashes, please get in contact. We will try our best to help you! If the lashes are unused in original condition then you may return these to us, please contact us here.

