

FAQs, Help & Advice
Answers to our most frequently asked questions, straight from the iLash team.
Answers to our most frequently asked questions, straight from the iLash team.
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Products & Material
Our lashes have a clear, lightweight band and come in pre-cut into segments. They sit beneath the lash line, giving a natural, comfortable look.
Premium Korean PBT silk. They are cruelty-free and vegan-friendly.
How to Apply & What to Know
Head over to our how to guide where you will find all the information you need to apply your lashes.
No, the glue is flexible and gentle, allowing your natural lashes to continue growing without damage. It is not as strong as professional salon lash glue as it dose not contain any of the harsh chemicals.
No, our lashes use flexible glue that doesn’t set hard, unlike salon clusters that can clump lashes and impede growth.
Our DIY lash extensions are applied with a flexible glue which allows the lashes underneath to grow to their full potential and finish their lash cycles causing no harm or damage, giving you that salon look and feel.
We created these lashes to make DIY at home lashes much easier and less stressful.
With bad experiences or no experience at all, following our step by step guide everyone should find this process simple and easy. Keeping in mind there is a learning curve so after each application you will get better!
Yes. we recommend to patch test before using. Apply a small amount of glue behind your ear and wait 24 hours to check for irritation. (If irritation occurs, rinse the area immediately with warm water for a few minutes, discontinue use of the product straight away. If irritation persists please seek medical advise.)
Whilst we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, it may not suit every skin type.
iLashuk disclaims any liability for skin reactions, we recommend to patch test each product before usage and make this recommendation on our website and packaging.
After a patch test, if irritation develops, immediately stop using the product and rinse the area with warm water and discontinue use. If irritation persists, seek medical advice.
No! Making sure that the lashes do not touch your waterline is essential, if you do place too closely to your water line it will cause discomfort and irritation, we recommend you remove lash straight away and re-apply!
Wearing & Removing Lashes
Absolutely! Our lashes are lightweight and comfortable, making them suitable to wear with both contact lenses and glasses.
Yes — you only need enough natural lashes for the glued band to adhere to.
That’s completely fine. Using our remover and following the step-by-step guide, you can safely remove your lashes whenever you like. We say they last up to 5 days as that’s how long we love to wear them for, but we recommend removing them after a maximum of 7 days before reapplying.
For best results, avoid soaking your lashes. It’s important to keep them dry for the first 24 hours after application. While the glue is water-resistant, lashes will last longer and stay in shape if you avoid drenching them daily. Try to wash around your eyes when wearing them, and give your natural lashes a full cleanse on removal day.
We recommend removing your lashes with our Bond & Seal Remover Serum — this is the only safe method we advise. If you purchased a starter kit, it includes the remover. Follow the step-by-step guide on removing your lashes.
Quick removal tips:
If you experience irritation or difficulty removing the lashes, stop and contact our customer care team for assistance.
Our lashes are designed for one-time wear, but they can be reused if removed carefully and cleaned properly. Be sure to wash the segments thoroughly and remove all traces of remover oil before reapplying. Handle gently, as the ultra-thin bands are delicate. Please note we cannot guarantee successful reuse.
If any remover or oily residue is left on the segments, they won’t re-adhere. Ensure they are fully cleaned and dry before trying again. For guidance, Follow the step-by-step guide on cleaning and reapplying your lashes.
Yes, don’t panic! Your natural lashes naturally shed every 60–90 days, each following its own growth cycle. If you notice a few lashes when removing your segments (and you haven’t pulled them out), it’s simply their natural time to fall out.
Delivery & Returns
(Include your shipping times, carriers, and any options for express delivery.)
If you are struggling to use our lashes please get in contact we will try our best to help you! If the lashes are unused in original condition then you may return these to us, please contact us here.
Subscription & Account
Yes! We offers a subscription service so you can receive your favourite lashes automatically at a frequency that suits you.
You can create an account on our website. An account lets you track orders, manage subscriptions, and save your preferences for quicker checkout.
Once logged in, you can update delivery frequency, skip a month, or cancel at any time from your account dashboard.
For best results, apply your lashes in the morning rather than the evening.
Do not touch the lashes, as natural oils from your fingertips can reduce their lifespan.
Avoid sleeping on your face. If you are a face sleeper, lashes may wear faster. You may need to reapply end lash segments daily using more bond and repeating the application steps.
Hook the lash segments slightly upwards towards your brow for an easier grip, then use the tweezer tip or your finger to position them.