FAQs, Help & Advice

Answers to our most frequently asked questions, straight from the iLash team.

Answers to our most frequently asked questions, straight from the iLash team.

Products & Material

How are these different from regular strip lashes?

Our lashes have a clear, lightweight band and come in pre-cut into segments. They sit beneath the lash line, giving a natural, comfortable look.

What are they made from?

Premium Korean PBT silk. They are cruelty-free and vegan-friendly.

How to Apply & What to Know

How do I apply these?

Head over to our how to guide where you will find all the information you need to apply your lashes.

Is the glue the same as professional lash glue?

No, the glue is flexible and gentle, allowing your natural lashes to continue growing without damage. It is not as strong as professional salon lash glue as it dose not contain any of the harsh chemicals.

Are these the same as cluster or party lashes done at a salon?

No, our lashes use flexible glue that doesn’t set hard, unlike salon clusters that can clump lashes and impede growth.

Our DIY lash extensions are applied with a flexible glue which allows the lashes underneath to grow to their full potential and finish their lash cycles causing no harm or damage, giving you that salon look and feel.

I’m no good at applying strip lashes, will I struggle with these?

We created these lashes to make DIY at home lashes much easier and less stressful.

With bad experiences or no experience at all, following our step by step guide everyone should find this process simple and easy. Keeping in mind there is a learning curve so after each application you will get better!

Should I patch test before using?

Yes. we recommend to patch test before using. Apply a small amount of glue behind your ear and wait 24 hours to check for irritation. (If irritation occurs, rinse the area immediately with warm water for a few minutes, discontinue use of the product straight away. If irritation persists please seek medical advise.)

Whilst we do take every precaution to ensure our products are non-toxic & suitable for even sensitive eyes, it may not suit every skin type.

What if I have a reaction to the product?

iLashuk disclaims any liability for skin reactions, we recommend to patch test each product before usage and make this recommendation on our website and packaging.

After a patch test, if irritation develops, immediately stop using the product and rinse the area with warm water and discontinue use. If irritation persists, seek medical advice.

Will these hurt my eyes?

No! Making sure that the lashes do not touch your waterline is essential, if you do place too closely to your water line it will cause discomfort and irritation, we recommend you remove lash straight away and re-apply!

Wearing & Removing Lashes

Can I wear them with contact lenses or glasses?

Absolutely! Our lashes are lightweight and comfortable, making them suitable to wear with both contact lenses and glasses.

Can I wear these if I have short lashes?

Yes — you only need enough natural lashes for the glued band to adhere to.

What if I want to remove the lashes after just one day?

That’s completely fine. Using our remover and following the step-by-step guide, you can safely remove your lashes whenever you like. We say they last up to 5 days as that’s how long we love to wear them for, but we recommend removing them after a maximum of 7 days before reapplying.

Can I shower or wash my face while wearing these?

For best results, avoid soaking your lashes. It’s important to keep them dry for the first 24 hours after application. While the glue is water-resistant, lashes will last longer and stay in shape if you avoid drenching them daily. Try to wash around your eyes when wearing them, and give your natural lashes a full cleanse on removal day.

How do I remove them?

We recommend removing your lashes with our Bond & Seal Remover Serum — this is the only safe method we advise. If you purchased a starter kit, it includes the remover. Follow the step-by-step guide on removing your lashes.

Quick removal tips:

  1. Apply the remover to the base of the lash segments and wait for the bond to loosen.
  2. Gently slide each segment away from your natural lashes — don’t pull.
  3. Clean the segments thoroughly if you plan to reuse them.

If you experience irritation or difficulty removing the lashes, stop and contact our customer care team for assistance.

Can I reuse them?

Our lashes are designed for one-time wear, but they can be reused if removed carefully and cleaned properly. Be sure to wash the segments thoroughly and remove all traces of remover oil before reapplying. Handle gently, as the ultra-thin bands are delicate. Please note we cannot guarantee successful reuse.

My lashes won’t re-stick after removal — why?

If any remover or oily residue is left on the segments, they won’t re-adhere. Ensure they are fully cleaned and dry before trying again. For guidance, Follow the step-by-step guide on cleaning and reapplying your lashes.

I noticed some natural lashes came out when I removed them — is this normal?

Yes, don’t panic! Your natural lashes naturally shed every 60–90 days, each following its own growth cycle. If you notice a few lashes when removing your segments (and you haven’t pulled them out), it’s simply their natural time to fall out.

Delivery & Returns

What are your delivery options?

(Include your shipping times, carriers, and any options for express delivery.)

How do I return?

If you are struggling to use our lashes please get in contact we will try our best to help you! If the lashes are unused in original condition then you may return these to us, please contact us here.

Subscription & Account

Can I subscribe for regular lash deliveries?

Yes! We offers a subscription service so you can receive your favourite lashes automatically at a frequency that suits you.

How do I create an account?

You can create an account on our website. An account lets you track orders, manage subscriptions, and save your preferences for quicker checkout.

How do I manage my subscription?

Once logged in, you can update delivery frequency, skip a month, or cancel at any time from your account dashboard.

iLash Team’s Secrets for Perfect Lashes

Here’s some expert advice to help your lashes last longer and look flawless every day.
Apply in the morning

For best results, apply your lashes in the morning rather than the evening.

Protect your lashes after application
  • Avoid water for 24 hours to allow the lashes to dry naturally.
  • Avoid excessive heat during the first 24 hours.
  • Avoid oily products around the eye area, as these can break down the bond.
minimise touching

Do not touch the lashes, as natural oils from your fingertips can reduce their lifespan.

Sleeping tips

Avoid sleeping on your face. If you are a face sleeper, lashes may wear faster. You may need to reapply end lash segments daily using more bond and repeating the application steps.

Bonding & sealing
  • Double bond: Apply glue to the base of your lash line and along the spine of the lash segment for extra hold.
  • Double seal: Apply sealant to the base of your lashes, then rub along the tweezer plates and clamp onto lashes.
Applying lash segments

Hook the lash segments slightly upwards towards your brow for an easier grip, then use the tweezer tip or your finger to position them.